POUCH, OST SENSURA MIO NON-CONVEX EXTEND WEAR (10/BX)

This is my second attempt at placing an order with this company. The first time, payment was accepted and I waited on my purchase. I recieved a refund and an email stating my order could not be completed with no further explanation. I placed an order again. It's been "processing" since Feb 29 and I can't get any response from the company. Fool me once, shame on you. Fool me twice, shame on me.....

I have never received a product so flimsy before thumb splint that wouldn't support anything. When I returned it I had to pay shipping ,It took forever to get them to refund my money,terrible customer service.When they finally did return my money I paid 38.99 for the product,they refunded 25.00 with the return shipping I didnt even get half my money back, and they have their product back so they can scan someone else I guess. Was the first and last time I will ever do business with them. Worst company I have ever dealt with.

I am buyer from Hong Kong. I purchase face mask online for my relative who live in America. When I purchased for my first order, it has been cancelled due to lack of items. However, Mr Dave replied me and promote another type of face mask which is ex-stock. I then purchased again and the item were shipped in the next day. My relative received on the day after shipping in good condition and the expiry year is 2025 . I have rated 4 stars because the order was still shown "processing" after received the order. Also, there is no email for notification of tracking order. This is the only cons for the information update.